Problem of the live concordia plot

Jiao

Hi iolite,

I installed the iolite4 version v4.8.1, but the discordia age can't be calculated in live concordia plot (shown as below). The discordia age of the same file can be runned on others' former version of iolite4. I have no idea about this problem. Did anyone have a similar problem before?

Many thanks
Jiao

Joe

Jiao

Would you mind sending your session to the support email? It seems to be working here for me so there must be something about your session in particular that is causing a problem.

Many thanks and all the best,

Jiao

Joe
Hi Joe,

Many thanks for your kind assistance. I have sent my session to the suport email. Hope the problem would be figured out.

Best wishes
Jiao

Joe

Jiao

Thanks for that. This appears to be a problem with your iolite_helpers.py file. Normally this file is located somewhere like

C:\Users\YourName\Documents\iolite\site-packages

But if something has changed about this path or the file was removed then you'll have a problem as you've shown.

The quickest and easiest solution is to try restoring the file by going to the advanced section of the preferences and clicking the button to restore site-packages.

If that does not fix it, I suggest that you check where iolite is looking for this file (and trying to restore it) by putting the code below in iolite's python console or workspace and running it.

from iolite.QtCore import QSettings
print(QSettings().value('Paths/PythonHelpersPath'))

If the path does not exist, let me know and I'll give you a couple options to get it sorted out.

All the best,

Jiao

Hi Joe

Thank you very much for your reply and warmly assistance. I am very sorry. I just read the message on the community forum.
I have tried to restore the site-packages in the preferences section, but the site-packages still can't be restored.
Then I put the code in iolite's python workspace and the console shows a path that doesn't exist any more, which is shown as the picture below. The first time when I installed the iolite4, I set this path, but later I uninstalled iolite4 and changed into another path to install the software. So when the python tried to find the site-packges, the result is the previous path which isn't existed.

Thank you again for your reply. Hopefully we could find a way to solve this problem.

Many thanks
Xiaoqin

Joe

Jiao

Please see the discussion here: https://forum.iolite.xyz/d/201-3d-trace-elements-drs-webinar-recording/8

I think the best next step is to run the following code and restart iolite:

from iolite.QtCore import QSettings
QSettings().setValue('FirstRun', True)

This will cause the first run dialog to show on startup and allow you to reconfigure the path and have the files restored there.

All the best,

Jiao

Hi Joe

Thank you so much!! I have done what you suggested. The problem is solved.

All the best
Jiao