Hard drive crashed – cannot deactivate my Student License

QiongWU

Hi everyone / Hi Bence,
My computer's system hard drive crashed last week and would not boot. I have since replaced it with a new hard drive.
As a result, I am unable to deactivate my iolite license and move it to the new hard drive.
Could you please help deactivate the previous license (License Key: 302-700-092-353) and issue a new one for my computer? I would very much appreciate your help.

Bence

Hi @QiongWU

If your computer stops working, and you need to move your iolite licence to another computer, please contact the iolite support email address. We may (depending on the case) ask for additional verification.

Please don't post your licence key on the forum. Normally we'll just adjust your existing licence. But if your key is exposed, we have to issue a new licence.

If you have any questions, please feel free to reach out to the iolite support email address.

Kind regards,
Bence

QiongWU

Hi Bence,

Thank you so much for your reply. I am so sorry for posting the license key. I apologize for that mistake.
I couldn't find a way to delete the post myself. Could you please help delete it, if possible?

An email has been sent to support@iolite-software.com for help regarding the license.

Best,
Qiong

Bence

No worries @QiongWU . I have deleted the post, and I'll arrange a new licence for you.

We're a little swamped with Student Licence requests at the moment, but we hope to get back to you soon.

Best,
Bence